Please find listed below our official terms and conditions for purchases made from our Internet Online Gift Store.
  • #Prices
  • #Delivery
  • #Order Acceptance
  • #Delivery Charges
  • #Satisfaction Guarantee
  • #Privacy and Security
  • #Acceptance of Between The Lines Ltd's Terms & Conditions
  • #Disclaimer
  • #Copyright
  • #Registered Office
  •  


    ORDERING & PAYMENT

    Secure Online Shopping
    We use industry standard encryption technology to protect your personal and credit card details
    We accept Visa, MasterCard, American Express, Switch, Delta & Connect debit cards (UK only).

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    Prices  
    All prices shown are in UK Pounds Sterling. Deliveries within the UK and the EU are priced INCLUSIVE of UK Sales Tax (VAT). Deliveries to the Channel Islands are priced EXCLUSIVE of VAT. These prices are valid for orders received from the UK and all other member states of the EU, as well as the Channel Islands.  

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    Delivery
    All orders will be confirmed via email and your credit/debit card will not be charged until the goods are ready for dispatch. We will do our utmost to deliver within the times quoted. Should we become aware of a reason to delay shipment, we will email you to enquire whether you would like us to part-ship, delay shipment until all items are available or completely cancel the order. Any good dispatched to fulfill the remainder of your incomplete order will be sent free of postage charges.

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    Order Acceptance
    The sale of our products via our online store shall not be considered complete until we have accepted your offer to purchase them. Our acceptance of your offer to purchase is signified when we process your cheque, credit or debit card.

    We reserve the right to change prices listed without notice. All orders for products are subject to availability, will be charged at the prices listed on our site when order was placed and Between The Lines Ltd reserves the right to refuse to supply to any individual or company.

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    Delivery Charges
    UK
    Standard delivery to all UK and Channel Island addresses for orders with a total value of £50 or above is free via Royal Mail. Orders below that value attract a flat fee of £3.99 for delivery.

    Europe
    Delivery to all addresses within the rest of the European Community is charged at cost, using International Airmail charges.

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    Satisfaction Guarantee  
    You are protected by our Satisfaction Guarantee. Should any item you purchase from our Online Store not be to your complete satisfaction, return it to us within 30 days (please obtain proof of postage or send via recorded delivery for our mutual protection) and, providing the item is in perfect and re-sellable condition, we will , depending on your preference, either exchange the item or refund the full purchase price. Should an item we supplied be faulty, it will also be exchanged or refunded in full, provided that you notified us of the damage within seven days of receipt (via email or phone).

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    Privacy & Security
    We are committed to protecting your privacy. We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998) and according to the Which? Web Trader Code of Conduct.
    We collect information about you for 2 reasons: firstly, to process your order and second, to provide you with the best possible service.

    We will not e-mail you in the future unless you have given us your consent.
    We will not pass your e-mail address to third parties unless you expressly agree.

    The type of information we will collect about you includes:
    your name
    address
    phone number
    email address
    credit/debit card details

    We will never collect sensitive information about you without your explicit consent.

    The information we hold will be as accurate and up to date as reasonably possible. You can check the information that we hold about you by emailing us. If you find any inaccuracies we will delete or correct it promptly.
    The personal information which we hold will be held securely in accordance with our internal security policy, the law and the Which? Web Trader Code.

    If we intend to transfer your information outside the EEA (European Economic Area) we will always obtain your consent first.

    We may use technology to track the patterns of behavior of visitors to our site. This can include using a "cookie" which would be stored on your browser. You can usually modify your browser to prevent this happening. The information collected in this way can be used to identify you unless you modify your browser settings.

    If you have any questions/comments about privacy, you should contact Florian Kleinlercher, the person responsible for privacy and security at our site.

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    Acceptance of Between The Lines Ltd's Terms & Conditions
    By placing an order for goods or services via the between.co.uk website you are deemed to have accepted Between The Lines Ltd's terms and conditions as governing your order. If you do not agree to all the terms and conditions specified here, you must not order from our Online Store at www.between.co.uk

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    Disclaimer
    The information contained in www.between.co.uk may contain inaccuracies or typographical errors and Between The Lines Ltd's liability for any inaccuracies or errors arising is excluded to the fullest extent permitted by law.

    All product names, brand names and titles used in our site are trademarks or trade names of their respective holders.

    The contracts for the sale of goods or services by between.co.uk and Between The Lines Ltd from the website shall be exclusively subject to, governed by, construed and interpreted in accordance with English law. The courts of England and Wales shall have exclusive jurisdiction in respect of them and any disputes or claims arising out of or in connection with them.

    If any goods are defective or are not delivered, Between The Lines Ltd will replace them or refund the purchase price. As the contract for the sale of goods and services from the website is a consumer contract, Between The Lines Ltd will not be liable for any business loss that the purchaser may suffer. In any case, Between The Lines Ltd will only be liable for losses that can reasonably be foreseen.

    This does not affect your statutory rights as a consumer.

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    Copyright
    All content of our website at www.between.co.uk is protected by copyright and under no circumstances must any text, images or other content be reproduced in any form, may it be hard copy, electronic or otherwise without the explicit written consent by an authorised person at Between The Lines Ltd

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    Registered Office
    Between The Lines Ltd is registered in England and Wales No: 2438515

    The Registered Office is:

    1 Warner House
    The Harrovian Business Village
    Harrow
    HA1 3EX
    United Kingdom

    VAT No GB 192 6910 42

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